Privacy policy

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Who we are

Fixmybrokenscreen.co.uk is operated from 23 Whitechapel Road, London, E1 1DU. We are the data controller for the personal information described on this page. To contact us about privacy, email info@fixmybrokenscreen.co.uk.

What we collect

• Account & order details — name, business name, email, phone, postcode and billing address.
• Device & repair information — model, serial number, fault description, repair history.
• Payment data — handled by our payment providers (Stripe, PayPal, Klarna). We never store full card numbers.
• Site usage — basic analytics about how you reach and use the site, used only to improve it.

How we use it

• Setting up and running your trade account.
• Booking collections, processing repairs and returning devices.
• Sending order updates and invoices.
• Replying when you contact us.
• Complying with our legal and accounting obligations.

Who we share it with

We share information only with the suppliers we need to run the service — couriers, payment processors, our accounting software — and only the minimum required for them to do their job. We never sell personal data.

Your rights

You have the right to access the data we hold about you, correct it, ask us to delete it where we no longer need it, and object to certain kinds of processing. Email us to make any of these requests.