Privacy policy

Fixmybrokenscreen.co.uk is operated from 23 Whitechapel Road, London, E1 1DU. We are the data controller for the personal information described on this page. To contact us about privacy, email info@fixmybrokenscreen.co.uk.

Trade Fixmybrokenscreen.co.uk is a trading name of FIXMYBROKENSCREEN.CO.UK LTD, registered in England & Wales, company no. 12350507.

• Account & order details — name, business name, email, phone, postcode and billing address.

• Device & repair information — model, serial number, fault description, repair history.

• Payment data — handled by our payment providers (Stripe, PayPal, Klarna). We never store full card numbers.

• Messages — what you send us by email or through our contact forms, including any attachments.

• Site usage — basic analytics about how you reach and use the site, used only to improve it and to measure our advertising.

• Setting up and running your trade account.
• Booking collections, processing repairs and returning devices.
• Sending order updates and invoices.
• Replying when you contact us.
• Understanding how the site is used and how well our advertising works.
• Complying with our legal and accounting obligations.

Under UK data protection law we rely on:

• Contract — to open your account, carry out repairs, return devices and take payment.
• Legal obligation — to keep invoices and accounting records and to meet our tax obligations.
• Legitimate interests — to answer enquiries, keep the site secure, prevent fraud, understand how the site is used and measure our advertising.

We share information only with the suppliers we need to run the service — couriers, payment processors, our accounting software — and only the minimum required for them to do their job. We never sell personal data.

• Payments — Stripe, PayPal and Klarna.
• Collections and returns — Royal Mail.
• Email — Google (Gmail), which hosts our mailbox.
• Hosting — Amazon Web Services, which runs the site and stores its data in London.
• Replying to emails — AI tools from OpenAI, Google and Anthropic help our team draft replies. A member of our team checks each reply before it is sent.
• Analytics, advertising and site monitoring — Google (Tag Manager and Ads), analytics tools such as Hotjar, and Better Stack.

We may also share information where the law requires it, for example with HMRC or the police.

Some of these suppliers process data outside the UK, mainly in the United States. Where that happens we rely on the safeguards UK data protection law provides, such as UK adequacy regulations (including the UK–US data bridge) or the International Data Transfer Agreement or Addendum.

• Orders, invoices and payments — for six years after the end of the financial year they relate to, as UK tax law requires.
• Your trade account — for as long as it is open. Ask us to close it at any time; order records are then kept for the period above.
• Enquiries that don’t lead to an order — for as long as we need them to deal with your enquiry and any follow-up.

• Essential cookies — keep you signed in and protect the forms you submit. The site can't work without them.
• Advertising cookies — a cookie that remembers the Google Ads click that brought you to the site, kept for 90 days, so we can tell which adverts lead to enquiries.
• Analytics and monitoring — analytics tools such as Hotjar, loaded through Google Tag Manager, help us understand how the site is used, and Better Stack reports errors so we can fix them.

You can block or delete cookies in your browser settings. Blocking essential cookies will stop parts of the site, such as signing in, from working.

You have the right to access the data we hold about you, correct it, ask us to delete it where we no longer need it, and object to certain kinds of processing. Email us to make any of these requests.

You can also ask us to restrict how we use your data or to send it to you in a portable format. We’ll reply within one month. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

We’ll update this page when the way we handle personal data changes, and change the date at the top.