Privacy Policy

When you provide us with your information in order to sign up for emails, complete a transaction or place an order, you are providing consent for the collection of your data and use of it for the reasons stated above.

Should we ever ask for personal information regarding a marketing campaign, we will contact you directly so that you can provide consent or withdraw it entirely.

Can I withdraw my consent? If so, how?
If at any point you decide to change your mind, you have the option to withdraw your consent. This will regard the collection, use or disclosure of your information, as well as our ability to contact you. This can be done by contacting us directly at team@fixmybrokenscreen.co.uk

Fixmybrokenscreen holds the right to disclose your personal information should you violate our terms of service, or we are required to do so by the law.

Our website has been designed using the php platform. Here we promote our products and service that we offer to you. We also store your data here using an internal database. This secures your data behind an encrypted firewall.

Should you choose to make a direct debit payment in order to make a purchase, then we store your credit card data so that you can use it again without need for verification. This is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). This information is stored until the transaction has been completed and is deleted as soon as the process is complete. All direct debit payments are in line with the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the safe and secure handling of credit card information by our store and its service providers.

Any third-party providers that we work with will collect, use and disclose your information in order to allow them to perform services offered to us. In some circumstances, certain third-party providers will have their own privacy policies in regards to the way they use information. In these situations, it is advised that you read their own privacy policy so that you can better understand the methods in which your personal data will be handled. It is possible that certain providers are located in a different jurisdiction to us. As a result, should you proceed with a particular transaction, your information will be subject to the laws of the jurisdiction(s) in which that particular provider operates. For example, should you make a payment in Wales and payment is processed in a US gateway, then your data will be subject to disclosure of that particular state. After you leave our site or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We use cookies so that we can protect your personal information, we take any necessary precautions as well as follow the best practices found within the industry to ensure your data cannot be accessed, disclosed, misused, altered, destroyed or lost in any way.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Woocommerce to store information about your session (referrer, landing page, etc). _Woocommerce_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits. _Woocommerce_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. Cart, unique token, persistent for 2 weeks, Stores information about the sectionContents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

At Fixmybrokenscreen, we ensure that all of the information you provide is completely secure. So that we can prevent unauthorised access or disclosure, we have set out a number of electronic, physical and managerial procedures to safeguard your information that we have collected online.

By using our site, you state that you are of the legal age in your state, province or residence. Additionally, you are of the age of consent in your state, province or residence to allow any of your minor dependents to use our site.

Fixmybrokenscreen reserve the right to make any modifications without notice to this privacy statement at any time. Any changes made will take effect immediately upon modification on our site. This also includes how we use your information, under what circumstances and how we disclose it. Should we be acquired or merged with another company, it is possible that your information is transferred to the new owners so that we may continue to provide our services.

Should you want access to any information we have about you, please register a complaint or contact our Privacy Compliance Officer at team@fixmybrokenscreen.co.uk or mail us directly at fixmybroeknscreen.co.uk, 23 WHITECHAPEL Road, LONDON, E1 1DU.

2.1 Our entire liability in respect of any particular cause of action arising as a result of or in connection with this Agreement (including a breach of contract, negligence, statute, or at all) shall be limited to the extent that the cause of action related to our supply of service, at our option to complete any of the following. (a) supply our Services again; (b) payment for the cost of having the Services again; or (c) repayment of any amount that has been paid for the Services.

2.2 Should your device be damaged beyond economical repair as a direct result of a service or undertaken by Fixmybrokenscreen, you will be entitled to a fully functioning refurbished device of equal value to the original, based on the model we received and condition that it was received in. In order to receive a replacement, full payment is required for the repair of the device and the relevant device must be provided to us.

2.3 Any data or information that you may have on the Device shall remain your responsibility. We accept no liability for the loss or corruption of this data however caused, thus we suggest that you backup your device onto an external drive prior to using our services. It is your responsibility to back up any such data.

2.4 Nothing in this clause 2 shall apply and limit our liability for: (a) the death of personal injury from our negligence; (b) breach any terms implied by statute; (c) any claim arising from the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

2.5 In no circumstances shall we be liable for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of revenue, profits, business, anticipated savings or any other indirect loss.

3.1 We shall not be liable for any delay in our failure of performance of our obligations under this Agreement arising for any reason beyond our control.

3.2 Should your device develop an additional fault unrelated to the repair we have completed, the repair warranty contained in this paragraph will no longer apply. This warranty includes solely the repaired and or replaced part(s) only and does not include liquid or further damage. Should your device be repaired by a 3rd party following our service, this warranty will become void.

3.3 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

4.1 The sectionContent of the pages of this website is for your general information and use only. It is subject to change without notice.

4.2 We, nor any third parties provide any warranty or guarantee the accuracy, performance, completeness, timelessness or suitability of the information or materials found and offered on this website for any purpose. In using this website you acknowledge that such information or material may contain inaccuracies or errors which we have no liability to the fullest extent permitted by law.

4.3 Your use of any information and or materials found on this website is at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any services, products or information provided through this site meet your requirements.

4.4 This website will contain material that is owned by Fixmybrokenscreen. This includes but is not limited to, the layout, look, design, graphics and appearance. Reproduction of this is completely prohibited other than in accordance with a copyright notice which forms parts of these terms and conditions.

4.5 All trademarks reproduced in this website, which is not the original property of, or licenced to us are acknowledged on the website.

4.6 Any unauthorised use of this website may have the potential to give rise to a claim for damages as well as a criminal offence.

4.7 The use of this website and any dispute arising from its use is subject to the laws of England, Scotland and Wales.

4.8 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Use of our repair service will make your manufacturer’s warranty void.

Any data that you have stored on your device shall remain your responsibility. We accept no liability for any loss or corruption of such data no matter how it is caused. Therefore, we suggest that you backup your data onto an external drive prior to your repair.

We take no responsibility for any progression in damage for Devices damaged by liquid. Whilst unlikely, opening up the device may result in further damage that may be serious and in some situations irreparable.

We take no responsibility for any progression of damage when your device has been repaired elsewhere prior to your repair at Fixmybrokenscreen. Should we find any further damage, you will be contacted immediately via telephone and/or email.

At all times we will do our best to deliver the quoted delivery time, however in some circumstances out of our control, this cannot be guaranteed. Our quoted repair time starts once a repair has begun with a technician.

6.1 Any device transported to you is required to be examined upon receipt. Should your device be delivered damaged, unrepaired or with any additional faults, you are required to inform Fixmybrokenscreen.co.uk within 3 days of receipt. Should you not inform us within 3 days, Fixmybrokenscreen.co.uk will have no liability should your device have arrived with a fault. This does not affect your statutory rights or any other rights under these Terms.

6.2 All devices are returned via a tracked courier. This excludes Saturday and Sunday delivery.

6.3 We work on a no-fix no-fee policy. This means that if we do not repair your device, then you are under no obligation to pay a charge for the device that has not undergone a repair. Fixmybrokenscreen.co.uk have no liability to you if we are unable to repair your device as we at Fixmybrokensreen cannot guarantee that your particular device is capable of a repair.

7.1 The price that is quoted to you for the Repair Services in terms of each device is an indicative non-binding quote issued by Fixmybrokenscreen.co.uk. This is based on the information provided by you regarding each device. For example, the faults you have described. As a result, any price quoted is subject to a detailed verification of each device.

7.1 On receipt of your device, Fixmybrokenscreen.co.uk will check your device. If there are any necessary changes to the indicative price quoted by us to you (for example, due to extra faults with the device) or if you have already paid for a particular repair however we find another is necessary, Fixmybrokenscreen.co.uk will contact you directly in order to establish whether or not you would like us to proceed with an additional repair at an additional cost. Any potential increased charged will only be required should you agree to the additional price. Should you decide not to agree with the additional price, Fixmybrokenscreen.co.uk will not perform the repair services and as a result shall have no liability to you, other than to refund the total sum of any previous payments made by you in relation to our Repair service (minus the postage costs of returning your package).

8.1 Except when stated otherwise, Fixmybrokenscreen’s Repair Services are supported by a 12-month part and labour warranty. This does not apply to any diagnostic service or liquid damage.

8.2 Please note that the warranty is limited to the labor and parts on original repair.

For example, if we fixed a camera fault on your device and later appears to be defective, we will gladly replace it at no cost.

10.1 If you are a customer, all of Fixmybrokenscreen’s prices will include VAT. The prices that are quoted to business customers will also include VAT on all Repair Services.

11.1 The warranty stated above is only valid for the specific device that has been repaired through the repair services that we over as well as the original customer. As a result, it is not transferable across devices or if the device is sold or given to another consumer.